Policies and procedures
To ensure prompt service, please arrive at least 15 minutes prior to your scheduled appointment time. This will allow sufficient time for paperwork and vitals to be completed prior to your appointment, as well as collecting any needed documents such as Driver's License and Insurance ID's, or payments such as balances and copays.
In consideration of all scheduled patients ties, and our providers time, if a patient arrive 10 minutes past their scheduled appointment, the patient will need to be rescheduled for the next available appointment, whether it be on the same day, or for another day. The patient has the option to see another provider the same day, should the provider schedule allow it.
We do understand that there are sometimes unforeseen emergencies that occur. If this happens, all we ask is for a courtesy all as soon as you are aware the emergency has occurred, that way we may inform the provider as soon as possible. The scheduled appointment may be moved down as needed to keep the schedule flowing smoothly for both the providers and the scheduled patients. Please understand, that while we are aware emergencies happen, there may be some circumstances where your appointment will still need to be rescheduled due to meetings or appointments that do not have the ability to be rescheduled. If no courtesy call is make, the appointment may be marked as a No-show and you may be charged a now show fee.
Copayments are always due prior to being seen per your signed agreement with your insurance. If you have an outstanding balance and cannot make the payment in full, it is expected to arrange a payment plan with a billing staff member and keep true to that payment plan. Failure to make payment towards your balance may result in the appointment being rescheduled. ALL SELF PAY patients are required to make payments in full prior to being seen. If the appointment is in office, payment is due at the tie of check in. If the appointment is virtual/over the phone, payment is due during confirmation calls the day (or Friday, if appointment lands on a Monday) before.
We appreciate you as a patient and we respect your time, all we as is for the same respect in return.